FAQ
-
What are your shipping options?
At Thouvy, we offer two shipping options to accommodate your needs:
-
Free Standard Shipping: Delivery within 5-7 business days on all orders.
-
Express Shipping: Delivery within 1-2 business days. Cost is calculated at checkout.
-
How long does it take to process an order?
Orders are processed within 1 business day. Once shipped, you’ll receive an email confirmation with tracking details so you can keep an eye on your delivery.
-
Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking link via email. Simply follow the link to view your order’s status in real-time.
-
What payment methods do you accept?
We currently offer Cash on Delivery (COD) as a convenient and secure payment option. Pay only when your order arrives at your doorstep.
-
Do you ship internationally?
We currently ship within Europe. We hope to expand our shipping areas to serve more customers in the future!
-
What should I do if my order is delayed?
While we aim for timely delivery, external factors like holidays or weather may cause slight delays. Please reach out to us at support@thouvy.com if your order hasn’t arrived within the estimated time frame, and we’ll gladly assist.
-
What if I have a problem with my order?
Your satisfaction is our priority! If you experience any issues, please contact us at support@thouvy.com. Our team is available Monday to Friday, from 8:00 AM to 4:00 PM, and will work to resolve any concerns as quickly as possible.
-
How do returns work?
If your item arrives damaged or you encounter a defect, please reach out to our customer service at support@thouvy.comwithin 30 days of receiving your order. We’ll provide you with instructions for the return or exchange process.